FAQs
General Products & Services
What makes SODO Atelier different from other crystal brands?
SODO Atelier is inspired by the philosophy of 养心 - nurturing the heart, mind and spirit.
We create meaningful jewellery, mindful experiences and lifestyle essentials designed to support purposeful living. Beyond our products, customers may also enjoy access to the SODO Mindful Club, Foundations Series and signature experiences designed to deepen their journey.
What does "Jewellery With Purpose" mean?
At SODO Atelier, every piece is thoughtfully designed with a specific intention or focus in mind.
Different collections may be associated with themes such as harmony, confidence, relationships, prosperity, protection, clarity, wisdom or personal growth.
Our jewellery is created to serve as a meaningful reminder of the qualities and intentions you wish to cultivate in everyday life.
How do I choose the right bracelet?
Start by asking yourself:
"What area of my life would I like to improve, strengthen or cultivate?"
Whether it is harmony, confidence, relationships, prosperity, protection or personal growth, selecting a piece that resonates with your current intentions is often the best place to begin.
If you're unsure, our team would be happy to guide you. Feel free to WhatsApp us at +65 8123 1318 for guidance.
Are your crystals natural?
Yes. Each crystal is carefully source and handpicked by Master Terelyn for our collections.
As crystals are natural materials, variations in colour, inclusions, texture and patterns may occur. These characteristics are part of each crystal's unique beauty.
Do I need to believe in crystals for them to work?
We encourage customers to approach crystals with an open mind.
At SODO Atelier, we view crystals as tools that support mindfulness, intentional living and self-reflection. Your mindset, actions and choices remain the most important factors in creating positive change.
Why is it important to get the right fit for my bracelet?
Getting the right fit ensures that your crystal bracelet rests naturally at your pulse point - the energetic gateway where your body's vibration and the crystal’s frequency can harmonise most effectively.
When worn too loose or too tight, the flow may be disrupted. A well-fitted bracelet enhances both comfort and energetic function, allowing your crystal to work with precision, just as it was designed by Master Terelyn to do.
For best results, follow our sizing guide or let our team assist you in finding your perfect fit.
Is restringing included?
Yes, resizing services are complimentary for life.
Simply WhatsApp us at +65 81231318 or email support@terelyncrystals.com to book a restringing appointment.
Can I resize my bracelet if it doesn’t fit?
Yes, you can bring your bracelet back to us for resizing. We do not offer exchanges for bracelets that do not fit, but resizing services are complimentary for life.
Simply WhatsApp us at +65 81231318 or email support@terelyncrystals.com to book a resizing appointment.
Which hand should I wear my bracelet on?
All crystal bracelets from SODO Atelier can be worn on either the left or right wrist - depending on your comfort and lifestyle. Each bracelet is energetically balanced and designed to work in harmony with your body’s natural rhythm.
For best results, avoid stacking it with crystals not from SODO, as energy calibration may differ and disrupt the intended flow.
How should I care for my crystal?
- Store it in a pouch when not in use to protect it from dust, sunlight, and scratches.
- Avoid water, perfumes, and harsh chemicals, as these may affect the finish or weaken the string over time.
- Clean it by gently wiping it with a dry cloth or using SODO’s Lucky Water spray for energetic purification.
- You’re entitled to lifetime free restringing - just WhatsApp +65 8123 1318 when needed.
Can I wear my crystal and jade jewellery every day?
Yes, you can wear your crystal and jade jewellery daily. However, to maintain their appearance and energy, avoid exposing them to harsh chemicals, extreme temperatures, and prolonged sunlight. Remove them before engaging in physical activities that could cause damage.
Do you offer products not listed on the website?
Yes, we have an elite range of products available and a wider range of products available at our Showroom.
Please contact us at support@terelyncrystals.com or via WhatsApp at +65 8123 1318 for more information.
Signature Calibration
What is Signature Calibration?
Signature Calibration is an optional premium service personally performed by Master Terelyn.
Designed for those seeking a deeper and more personalised experience, Signature Calibration aligns your jewellery with your unique intentions and aspirations, creating a meaningful connection between you and your chosen piece.
Each Signature Calibrated piece includes:
✓ Personalised Calibration by Master Terelyn
✓ Exclusive SODO Liuli Signature Bead
✓ Lifetime Purification Programme
✓ Priority Restring Service
✓ Signature Authentication Card
At SODO Atelier, calibration refers to the process of harmonising a crystal with its owner's personal intentions and energy. Through this process, Master Terelyn carefully calibrates the piece to support specific areas of life such as relationships, career growth, prosperity, protection, emotional wellbeing, confidence or personal development.
Many customers choose Signature Calibration to create a stronger personal connection with their jewellery and the intentions they wish to cultivate in everyday life.
For more information about our calibration process, please read our calibration guide here.
Is Signature Calibration necessary?
No.
All SODO Atelier jewellery is designed to be worn and enjoyed as meaningful jewellery.
Signature Calibration is an optional enhancement for customers seeking a more personalised experience.
What is the SODO Liuli Signature Bead?
The SODO Liuli Signature Bead is reserved exclusively for Signature Calibrated pieces.
It signifies that the piece has undergone Signature Calibration by Master Terelyn and has been enrolled into the Signature Programme.
What wishes can I submit for Signature Calibration?
Customers commonly request support in areas such as:
- Relationships
- Career Growth
- Prosperity
- Protection
- Emotional Wellbeing
- Confidence
- Personal Development
Specific wishes may be submitted during checkout.
Can I upgrade to Signature Calibration later?
Yes.
Customers may WhatsApp us at +65 8123 1318 to enquire about upgrading eligible pieces to Signature Calibration after purchase.
Lifetime Purification Programme
What is the Lifetime Purification Programme?
The Lifetime Purification Programme is an exclusive benefit available to Signature Calibrated pieces.
It provides ongoing support for your jewellery beyond the point of purchase through complimentary remote purification and charging up by Master Terelyn.
The programme reflects our belief that meaningful jewellery should continue to support you throughout your journey, not only when it is first received.
How do I request purification?
Simply take a photo of your Signature Calibrated piece and send it to us via WhatsApp at +65 8123 1318.
Master Terelyn will personally perform a remote purification and charging up session for your jewellery.
No physical return is required for standard purification requests.
How often can I request purification?
There is no fixed schedule.
Many customers choose to request purification during significant life transitions, after challenging periods, before important milestones or whenever they feel called to reconnect with the intentions behind their piece.
Why do people choose purification?
Many customers view purification as part of their crystal care routine.
Purification serves as a meaningful opportunity to reconnect with the intentions behind a piece while maintaining an ongoing relationship with the Signature Programme.
Is there a limit to how many times I can request purification?
No.
Signature Calibrated pieces are enrolled into the Lifetime Purification Programme and may receive purification support throughout the lifetime of the piece.
Do I need to visit the store for purification?
No.
Most purification requests can be performed remotely through photo submission via WhatsApp.
Should an in-person assessment ever be recommended, our team will advise accordingly.
Can I purify my jewellery at home?
Yes.
For ongoing care between purification sessions, many customers use SODO Lucky Water as part of their personal crystal care routine.
You may also follow the care recommendations provided with your purchase.
Is the Lifetime Purification Programme available for all jewellery?
The Lifetime Purification Programme is exclusively available to Signature Calibrated pieces.
Standard website pieces are not automatically enrolled in the programme.
Can I join the Lifetime Purification Programme later?
Yes.
Customers who upgrade eligible pieces to Signature Calibration may subsequently enjoy the benefits of the Signature Programme, including Lifetime Purification.
SODO Mindful Club
What is the SODO Mindful Club?
The SODO Mindful Club is SODO Atelier's community for learning, creativity, mindfulness and personal growth.
Members may enjoy Foundations, workshops, signature experiences and seasonal events designed to support purposeful living.
Do I need to purchase something to join?
Certain experiences are complimentary with eligible purchases, while others may be available through separate registration.
Are all Mindful Club activities related to crystals?
No.
The SODO Mindful Club explores a variety of topics including crystals, mindfulness, creativity, personal growth and other aspects of intentional living.
Is the class online or in person?
All workshops are conducted in person, guided by Master Terelyn and any other relevant trainers.
Workshops are conducted in our space at
601 MacPherson Road, Grantral Mall, #08-01 (Beside Tai Seng MRT Exit B).
Can I attend multiple experiences?
Absolutely.
Many members participate in multiple Foundations, workshops and signature experiences based on their interests.
Do you offer private workshops and events?
Yes.
Selected experiences may be arranged as private sessions for groups of 8 participants or more.
Popular for:
- Corporate Team Bonding
- Community Groups
- Family Gatherings
- Friends & Celebrations
- Wellness Events
Please contact us for details or WhatsApp +65 8123 1318.
Complimentary Foundation Series
What is the Foundation Series?
The Foundations Series offers beginner-friendly educational experiences designed to introduce different aspects of mindful living.
Current and future Foundations may include:
- Crystal Appreciation Foundation
- Essential Oil Foundation
- Incense Appreciation Foundation
- Signature Mindfulness Foundation
and more.
Do I get a complimentary class with every purchase?
Yes.
Every SODO Atelier purchase includes complimentary access to a Foundation Experience through the SODO Mindful Club.
The Foundations Series is designed to introduce different aspects of mindful living and may include experiences such as:
- Crystal Appreciation Foundation
- Essential Oil Foundation
- Incense Appreciation Foundation
- Signature Mindfulness Foundation
and more.
Foundation experiences may vary based on availability and scheduling at the time of registration.
We believe meaningful living extends beyond the products we create. Every purchase is an invitation to learn, explore and deepen your journey with SODO Atelier.
What happened to the complimentary crystal classes previously offered?
Specialised crystal workshops continue to be available for selected single-crystal products, such as Aquamarine, Amethyst, Jade, Rose Quartz, Tridacna and other crystal-specific bracelets or pendants where a dedicated workshop is offered.
As SODO Atelier evolves into a modern oriental lifestyle brand, every purchase now includes complimentary access to a Foundation Experience through the SODO Mindful Club.
This allows customers to begin their journey with a broader introduction to crystals, mindful living and the philosophy of 养心, while still having opportunities to attend specialised crystal workshops where applicable.
Customers may continue to enjoy crystal-specific learning experiences alongside a growing range of Foundations, mindful living programmes and signature workshops designed to support personal growth and purposeful living.
Is Foundation access complimentary?
The Foundations Series offers beginner-friendly educational experiences designed to introduce different aspects of mindful living.
Current and future Foundations may include:
• Crystal Appreciation Foundation
• Essential Oil Foundation
• Incense Appreciation Foundation
• Signature Mindfulness Foundation
and more.
How will I know which Foundation I can attend?
Foundation details are indicated on each product page and may vary based on availability and scheduling.
Is the class online or in person?
All foundation workshops are conducted in person, guided by Master Terelyn.
Workshops are conducted in our space at
601 MacPherson Road, Grantral Mall, #08-01 (Beside Tai Seng MRT Exit B).
How will I know when a Foundation session is available?
Participants will receive updates and invitations when upcoming sessions are announced.
Do I need prior experience?
Not at all. Foundations are specifically designed for beginners and serve as the ideal introduction to each topic.
Returns
What is your return policy for delivered items?
We accept returns only for defective or damaged items. If you receive such a product, please notify us within 3 days of receiving your order and provide photographic evidence to support@terelyncrystals.com or via WhatsApp at +65 8123 1318.
How do I initiate a return?
To initiate a return, contact us within 3 days of receiving your order and provide photographic evidence of the defect or damage. Our team will assess your case and guide you through the return process. Returns must be received by Terelyn Crystals within 10 days of receiving your return request.
Who covers the shipping costs for returns?
Customers are responsible for covering the shipping costs associated with returning an item. Please note that shipping costs are non-refundable.
What is the return policy for self-collected items?
For self-collected items, you are responsible for thoroughly inspecting your items before leaving our premises. Once products have been received and left our office, they are no longer eligible for return or exchange. Items not collected within 180 days will be subject to Terelyn Crystals' discretion, which may include recycling or disposal of the product.
Are there any exceptions to your return and refund policy?
Yes, items that are not defective or damaged, and those that have been received and left our premises, are not eligible for return or exchange. Additionally, we do not issue refunds to the original payment method, only store credits.
Read here for our full Return and Refund Policy.
What happens if I don’t collect my self-collection order within 180 days?
Items not collected within 180 days will be subject to Terelyn Crystals' discretion, which may include recycling or disposal of the product.
About Master Terelyn
Who is Master Terelyn?
Master Terelyn is the Founder of SODO and a Mindful Living Advisor with over 13 years of experience in crystals, Oriental wisdom, nutrition and holistic wellbeing.
She is a regular contributor on Mediacorp LOVE 97.2FM 《好运一周》podcast and has guided thousands through workshops, corporate programmes and personal development experiences.
Why do people choose Signature Calibration?
Many customers value Master Terelyn's experience and energy work, choosing Signature Calibration as a way to deepen their connection with their chosen piece and intention.
Orders & Shipping
What is included with my purchase?
Depending on the product purchased, your order may include:
- SODO Atelier Jewellery
- SODO Atelier Pouch
- Care Guide
- Complimentary Foundation Experience
- Signature Benefits (If Signature Calibration is selected)
Please refer to individual product pages for specific inclusions.
What shipping methods are available?
We offer two shipping methods: self-collection from our office (601 Macpherson Road, Grantral Mall, #08-01, Singapore 368242) and delivery to your specified address.
How do I arrange for self-collection?
To arrange for self-collection, an appointment needs to be made.
Please contact us via WhatsApp at +65 81231318 or email support@terelyncrystals.com to schedule your pick-up time.
Is there a shipping fee?
Shipping is free for orders above $100. For orders below $100, a shipping fee of $5 applies for local delivery.
When can I expect delivery or shipping?
General order fulfilment takes 7–10 working days as each product is energetically calibrated by Master Terelyn.
- Self-collection: You’ll receive a WhatsApp message or email once your order is ready to arrange your appointment.
- Delivery: Your order will be automatically updated with a tracking link once it has been shipped.
For urgent orders, please WhatsApp +65 8123 1318 or email us at support@terelyncrystals.com.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to monitor the status of your delivery.
What if my item is on pre-order?
If your item is on pre-order, we will mail it out once all pre-ordered items have arrived. If you would like to arrange for mailing of ready stock items separately, please place a separate order for those items.
Do you ship overseas?
We currently only offer shipping options within Singapore. For overseas customers, please contact us via WhatsApp at +65 8123 1318 or email support@terelyncrystals.com. We will see if we can work out something for you.
How can I make special arrangements?
For any other special arrangements, please WhatsApp us at +65 8123 1318 or email us at support@terelyncrystals.com.